Out Of Control (Aalya) Mac OS

On Apple Leopard (Intel) and above, including Lion and Mountain Lion, you can use Desktop Access in Live Connect to remote control a Windows system using Firefox or Safari. On Windows using any of our supported browsers you can use Desktop Access to remote control a Apple Leopard (Intel) and above, including Lion and Mountain Lion.

HELP FILE

How can I remotely control a customer's Mac running macOS Catalina?

New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the HelpAlert desktop application for Windows. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.

Note: For customers joining standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later.

Mac

Out Of Control (aalya) Mac Os Update

  1. Open the Application Chooser by pressing VO-F1-F1 or, if you’re using VoiceOver gestures, double-tap near the left edge of the trackpad. Choose Finder in the Application Chooser. You can also use Mac OS X shortcuts by pressing Command-Tab and then using the arrow keys to navigate to the Finder. If a Finder window was open, you go to that window.
  2. In computer security, mandatory access control (MAC) refers to a type of access control by which the operating system or database constrains the ability of a subject or initiator to access or generally perform some sort of operation on an object or target. In the case of operating systems, a subject is usually a process or thread; objects are constructs such as files, directories, TCP/UDP.
  1. On the customer's Mac, navigate to the System Preferences by doing either of the following:
    • Click the System Preferences icon in your Dock
    • On the Menu Bar, click the Apple menu then select System Preferences
  2. Click Security & Privacy.
  3. Click the Privacy tab.
  4. Click the Unlock icon in the bottom-left, then enter your Mac username and password.
  5. Click Accessibility in the left menu.
  6. Check the box to allow control for the following app:
    • GoToAssist Corporate Customer
  1. In the left menu, click Screen Recording.
  2. Click the Privacy tab.
  3. Check the box to allow screen recording for the following app:
    • GoToAssist Corporate Customer
  4. If desired, click the lock to prevent further changes.

Out Of Control (aalya) Mac Os Catalina

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